Payments

How it works

 

When the buyer places an order, his/her payment card is charged for the price of the meal listed by the seller. The charge on the card is  automatically processed and the payment is sent to the seller.

 

Lunch.Co uses the third-party payment provider Stripe Inc. to offer a robust and secure payment service. No sensitive information regarding payments is stored at Lunch.Co. Instead, it is encrypted and stored only by Stripe. 

 

All payments are made in the app. Unfortunately, we do not support other payment methods such as Swish or cash. 

 

Receiving payments

  1. When you create your first meal listing on Lunch.Co, you will be asked to provide a bank account to which you wish to receive payments. You can also access and edit your bank account in “Settings” in the app. When adding a bank account it is important that you provide a name and address that corresponds with your correct personal identity and residence information in order for payments to be processed.
     

  2. For each payment processed through the app, Lunch.Co deducts a transaction fee of 12.5% of the payment between the seller and the buyer; 12.5% of the seller’s listed price. This means that when you sell meals on Lunch.Co, the total payment made to your account is 87.5 % of the price you’ve specified in the listing. Please take this into account when setting your price on Lunch.Co.
     

  3. Once the transaction is completed, payment is made to your account. It usually takes 5-7 working days to receive your payment due to the processing time at Stripe and your bank.

 

If you experience any trouble receiving payments, please contact us at support@lunch.co. Please give details of the problem and include the email with which you registered on Lunch.Co in order that we can help you efficiently.

 

We will help as much as we can even though we may need to rely on the support of our payment provider Stripe, the third-party provider that formally handles the actual payments and any issues arising related to them. 

Making payments

  1. You will need to add a payment method before you can publish a meal listing on Lunch.Co. We are currently able to accept Visa and Mastercard.
     

  2. When you make an order, your payment card is charged for the total amount of the listed meal and number of portions you have ordered. If the transaction is canceled, banks issuing payment cards bank have varying arrangements and times before the money is re-credited to accounts. Some banks do this immediately but usually others only do so after a few days. Please contact your bank for more information on their particular policy.
     

  3. Payments taken from you bank account will appear as ”LUNCH.CO” on your statement.
     

  4. The relevant payment is made to the seller directly into his/her bank account, usually within 5-7 working days.

 

If you see a charge to your payment card that you believe is wrong, please contact us. Email us at support@lunch.co and provide us with brief information on the problem and your registered email for the app. You can also additionally contact the bank issuing your payment card and object to a payment you think is wrong.

 

We will help you as much as we can even though we may need to rely on the support of our payment provider Stripe, the third-party provider that formally handles the actual payments and any issues arising related to them. 

 

Return Policy

I am unhappy with my purchase or I want to cancel my order. Can I get a refund?

Your purchase is completed when the payment has succeeded when you order your meal. This offers assurance to the seller, but also to you: your food has been reserved for collection at the listed time. Therefore please be certain that you want the food and are able to pick it up before ordering it. It is possible to cancel your order two hours in advance. If the transaction is canceled, banks issuing payment cards bank have varying arrangements and times before the money is re-credited to accounts. Some banks do this immediately but usually others only do so after a few days. Please contact your bank for more information on their particular policy. 

 

We are unable to offer refunds for food items, because these are goods that need to be consumed within a short period of time and they would not have been prepared unless ordered. 

 

If there is an issue or you have feedback with your food we recommend that you reach out to the person selling the meal. You can also leave a “Testimonial” in the app to feedback to the seller.

 

I won't be able to pick up my order in time. What do I do?

If you realise that you won't be able to collect you meal at the listed time, please contact the seller to see if it's possible to pick up your order at a later time. Responsibility for the meal transfers from the seller to the buyer at the time of pick-up detailed in the listing, So, for example, if the seller leaves it in the workplace fridge in good faith due to the buyer not collecting it at the listed time; responsibility rests with the buyer. 

 

I'm not satisfied with the food quality. What do I do?

Lunch.Co overtly operates on the premise of hobby chefs, passionate amateurs, cooking for others. Thus, we expect that buyers order food on the understanding that the default expectations that they might hold for restaurants or professional catering services may not be relevant.

 

If you’re not satisfied with your meal you can:

  • Raise it directly with the person you bought it from, in person or through the app’s messaging function. Try to be constructive in your feedback, preferably with actionable feedback. 

  • Let us know at support@lunch.co. It is helpful if you can give clear reasons as to why you were dissatisfied, for example, if you feel that the listing was misleading and how it was misleading. However, please note, because Lunch.Co is an app where meals cooked by amateurs can be transacted, we are not in a position to make judgement calls on subjective matters such as the particular skill of chefs or subjective meal quality. If something is notably wrong with the food, please take a picture of it and send it to us. 

  • Based on the content of complaints sent to us, we will contact the seller and raise the issues as relevant. 

 

Please remember that you can also provide positive feedback to chef’s whose meals have please you. Just use the “Testimony” function on the app to send your positive feedback.  

What if I can’t find my order?

If you can’t find your order please contact the seller directly through the app or directly at the workplace. If not resolved you can turn to your office Lunch.Co ambassador (if there is one) who might be able to guide you.

If not resolved and you want to report, use the “Report” function in the app stating the order, take a picture, and other valuable information. We will then contact the seller and decide on a resolution. Note that this might take some time as we are not in the workplace.

© 2020 Hungry Ventures Ltd.